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RSA Support Services Mission

Support Services Mission Statement

People affected by their service will seek RSA assistance, confident that they will receive world class, timely, relevant and professionally delivered support services. We aim to contribute to the best possible health and wellbeing outcomes for themselves, their families and their dependents.


The RSA supports our younger and older Returned and Service people, and their families, through the provision of non-government funded support, that assists individuals and families to maintain their quality of life (i.e. health and wellbeing). We can assist in the maintenance of performance and resilience, with a focus on prevention, and post-traumatic growth, for a range of physical and psychological injuries and illnesses bought on by their service. The RSA National Office also delivers major projects in advocating the need for systems to identify and manage the risk to Veterans from environmental toxicity via Nuclear, Biological and Chemical exposure in conflict zones; and engaging private, commercial, NGO and government agencies for the betterment of Returned and Service persons ,and their families and dependants.

Financial Assistance

The RSA National Office administers a number of trusts and funds for the purpose of supporting Returned and Service personnel, their dependents and families, regardless of whether or not they have served overseas or are members of the RSA. The guiding principle behind the granting of financial assistance is ‘need’. Assistance in the relief of social and medical hardship and the advancement of education are the main criteria for considering assistance, although other situations will be considered on their merits. We can also assist ex-Commonwealth and traditional Allied military personnel.

Local RSA Poppy trusts have the same criteria as the RNZRSA trusts and can be used in the same purpose.


Support Services advocates and advises on a large range of health and wellbeing issues that affect our Returned and Service people, and their families. At the national level the RSA National Office advocates with a wide range of government and private sector organisations including Veteran’s Affairs, NZDF, NZ Police, ACC, MSD, Primary and Secondary health providers, and supports clients during the VA and ACC review and appeal processes. District Support Advisers (DSA) can organise assistance for any appeals raised in their district. They have a wealth of experience to draw upon and will work closely with local RSA Support Advisers (LSA) who assist clients through applying for assistance from VA, ACC, WINZ and other local support organisations.


Your local RSA Support Adviser or District Support Manager are able to assist you in any questions you may have about RSA Support Services. Their details can be found on the Support for Veterans page.


Support Services Strategy

The Support Services Strategy “The Race to Trieste” outlines the core work of Support Services up to 2020.

It can be accessed in the link below.

Support Services Strategy 2017 -2020


RSA Support Services Principles

These are the enduring principles that guide our plans and underpin the way in which we operate.

People at the centre


We put all eligible people at the heart of everything we do - providing both material and moral support with a benevolent approach that treats all concerned fairly and equitably.

Trusted providers

We protect the integrity of the RSA and the support services we provide by conducting ourselves in a professional manner at all times. We will provide timely, relevant and accurate advice and support.

Focus on core business

We focus on providing the best possible support to our people’s health and wellbeing. We will support whatever is best for our people.


We work together as a connected support services network of like-minded people across the nation. We team up with each other and other non-RSA stakeholders to provide efficient and effective support services. We are not afraid to accept advice from others.

Support our Volunteers

We acknowledge the sacrifice made by our Volunteers and their families. We look after their welfare and needs also.

Financially trustworthy

We manage publically donated monies and grants prudently and responsibly to achieve the best support outcome.

Future focused

We understand the nature of our business and adapt rapidly to changing needs, never assuming that one solution helps everyone. We actively seek new knowledge and skills.