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Resources for Support Advisors

Complex Case Management - Presentation Slides - Danny Nelson, National Council 2019

Danny Nelson presented at National Council 2019 on the changing nature of case management and navigating a way forward with a professional cross-agency approach.

Presentation Slides - Danny Nelson 2019


Veterans' Support Act 2014 Scheme One Training Presentation

This is the presentation used by Veteran’s Affairs staff to train RSA Support Advisors in June and July 2015. Included are comprehensive notes that provide additional explanation. Support Advisors can use this to train other Support Staff or simply read through the slides as an individual refresher.

VSA Scheme Presentation 15 July


Veterans' Support Act Scheme One and Scheme Two pamphlets

Veterans' Support Act Scheme One (ver 2021)

Veterans' Support Act Scheme Two (ver 2021)


Veterans' Support Act 2014 Scheme Two and Veteran Independence Programme Regulations

The RNZRSA's submission on Scheme Two and Veteran Independence Programme Regulations.

Submission RNZRSA VSA 14 Scheme 2 and VIP Regulations
Short Assessment for VA Services


Government Funding Distribution Policy

Policy on Government Grants, as approved by the RSA Support Services Committee.

Government Funding Distribution Policy


Checklist - Vietnam Veterans

Checklist - Vietnam Veterans


Naval Community Support Information

The Naval Community Organisation was established to meet the support needs of serving Royal New Zealand Naval (RNZN) personnel and their families. RSA Support Advisers are encouraged to become familiar with the support that can be provided by this organisation, outlined in these two documents.

Social Worker Brochure
Information Booklet


Elder Abuse Response Service

Elder Abuse Response Service Info Sheet


Training Books

Book 1 - Introduction to Support Services and Advisors
Book 2 - Case Managment and Credit Support
Level 1 SOP Course


For Level 1 SOP course, please contact your District Support Manager


Enduring Power of Attorney

 Enduring Power of Attorney