Resources for Support Advisors
Complex Case Management - Presentation Slides - Danny Nelson, National Council 2019
Danny Nelson presented at National Council 2019 on the changing nature of case management and navigating a way forward with a professional cross-agency approach.
Presentation Slides - Danny Nelson 2019
VSA 14 Scheme One Training Presentation
This is the presentation used by Veteran’s Affairs staff to train RSA Support Advisors in June and July 2015. Included are comprehensive notes that provide additional explanation. Support Advisors can use this to train other Support Staff or simply read through the slides as an individual refresher.
VSA Scheme Presentation 15 July
Veterans' Support Act 2014 Scheme Two and Veteran Independence Programme Regulations
The RNZRSA's submission on Scheme Two and Veteran Independence Programme Regulations.
Submission RNZRSA VSA 14 Scheme 2 and VIP Regulations
Short Assessment for VA Services
Government Funding Distribution Policy
Policy on Government Grants, as approved by the RSA Support Services Committee.
Government Funding Distribution Policy
Checklist - Vietnam Veterans
Naval Community Support Information
The Naval Community Organisation was established to meet the support needs of serving Royal New Zealand Naval (RNZN) personnel and their families. RSA Support Advisers are encouraged to become familiar with the support that can be provided by this organisation, outlined in these two documents.
Social Worker Brochure
Information Booklet
Elder Abuse Response Service
Elder Abuse Response Service Info Sheet
Training Books
Book 1 - Introduction to Support Services and Advisors
Book 2 - Case Managment and Credit Support
Level 1 SOP Course
For Level 1 SOP course, please contact your District Support Manager